KPI & Measurement
Measurably Better®
Reporting
Proving quality requires data and time-consuming analysis. We believe that clients deserve attention to the primary measures of Quality, Time, and Cost.
All of these Key Process Indicators (KPI) can be drilled down by translation language pairs, time-frames, project types, and more.
- First Pass Yield—Overview of the number of translations approved by the client at the time of first delivery without re-work or errors.
- Client Satisfaction—Measuring the number of major or critical problems as a percentage of the total number of language deliverables.
- On-Time Delivery—Data on our attainment of delivery within the agreed-upon deadlines.
- Average Cost per Word—Analysis of savings through leveraging and other technology or process improvements.
- Other more custom reports are also generated based on specific client requirements.
In order to successfully generate these KPIs, volumes of raw data must be collected and analyzed. Ingenuiti is focused on statistical methodology that effectively reports KPIs based on your objectives, for your review — and for our use in our continuous improvement efforts.
To further support our clients in making data-based decisions, Ingenuiti is glad to mine the extensive data that we collect on every aspect of the translation, localization and development process to support additional analytics, for example:
- Comparative leveraging rates across languages
- Quote turnaround times
- Total localization cost for entry into a new market
- Changes in project scope during active projects
- Difference between quoted and invoiced project prices
