Elevating Coaching; Transforming Instructor-Led Training for Global Managers
Industry: Non-profit
Services: Onboarding Microlearning
Company region: Worldwide
Background
In some of the most dangerous and challenging regions of the developing world, lives were in a precarious balance. A major disaster recovery organization undertook the monumental task of saving lives in areas devastated by war, famine, and natural disasters. However, the organization encountered a significant problem that impeded its ability to carry out this critical mission effectively.
Key Challenges
The disaster recovery organization faced a complex and urgent challenge related to onboarding new personnel:
- Global Distribution of New Hires: New hires, who were essential to the success of the organization’s life-saving mission, were dispersed across the globe. This geographical distribution necessitated a rapid and efficient onboarding process to ensure that all new employees, regardless of their location, were quickly integrated into the organization.
- Need for Rapid Orientation: There was a critical need to swiftly orient these new hires to the organization’s core principles and the vital safety protocols required for operating in extremely high-risk environments. The ability to quickly equip new staff with this knowledge was paramount to ensuring their safety and the success of their operations.
- Connectivity and Communication Challenges: Many new hires were located in areas with limited or low bandwidth internet connectivity.
- Multicultural Audience: The need to communicate effectively with diverse, non-English speaking audiences added another layer of complexity. The organization required a training solution that transcended linguistic and cultural barriers to ensure that all new hires received and understood critical information.
The organization urgently needed to find a way to:
- Introduce new members to its mission in a compelling and impactful manner.
- Foster a deep and comprehensive understanding of essential safety and security protocols.
- Ensure that this vital information is easily digestible, highly relevant, and culturally appropriate for learners from various backgrounds.
Solution
Ingenuiti’s learning team was brought in to develop a tailored and effective solution to address the organization’s unique challenges:
- Microlearning Module Development: Ingenuiti’s team transformed the organization’s draft scripts and source materials into accessible, relevant, and engaging learning experiences. They created four Storyline 360 micro modules, which allowed for focused learning on specific topics.
- Culturally Appropriate Characters: The micro modules incorporated culturally appropriate characters to guide learners through the instruction. This thoughtful approach enhanced learner engagement and ensured that the training was relatable and respectful of diverse cultural backgrounds.
- Collaborative Development Process: The development process was highly nuanced and emphasized close collaboration with the organization. A lead reviewer was appointed to meticulously oversee comments and feedback, ensuring that all aspects of the training were cohesive, accurate, and streamlined.
- Rigorous Quality Assurance: Recognizing the paramount importance of accuracy and clarity, Ingenuiti conducted rigorous testing of the English version of the course before proceeding with translation. This ensured that the foundation of the training was solid and that the translated versions would maintain the same high level of quality.
- Focus on Global Delivery: Ingenuiti’s team focused not only on the content of the training but also on its delivery. Understanding that the audience was global and diverse, they designed the course with international deployment as a primary consideration. The aim was to create a learning experience that would resonate with learners from different cultures, overcome technological limitations, and establish a meaningful connection with every individual.
Results
Ingenuiti’s innovative approach yielded transformative results and had a lasting impact on the organization:
- Immersive Onboarding Experience: Newcomers were not simply presented with information; they were effectively immersed in the mission and vision of the humanitarian organization. This immersive approach fostered a deeper understanding of the organization’s values and goals, creating a stronger sense of connection and purpose among new employees.
- Enhanced Safety and Security Preparedness: New hires received comprehensive training that prepared them to navigate the dangerous and challenging terrains they would encounter, whether in war-torn regions or areas affected by natural disasters. The training equipped them with the knowledge and skills necessary to protect themselves and others in high-risk situations.
- Effective Onboarding and Role Clarity: The course effectively guided new employees through the critical tasks associated with onboarding, ensuring they understood their specific role within the larger humanitarian effort. This clarity and understanding contributed to increased efficiency and effectiveness in their work.
- Global Accessibility and Inclusivity: The training was designed with an international focus from the outset, ensuring that it met learners where they were, regardless of geographical location or linguistic barriers. This commitment to accessibility and inclusivity ensured that all employees had equal access to vital information.
- Streamlined Development and Accelerated Launch: Ingenuiti’s efficient processes streamlined the storyboarding, review, and translation phases of the project. This streamlined approach accelerated the launch of the training and established new benchmarks for development efficiency.
- Strategic Integration of Resources: The training strategically incorporated links to internal memos and Operational Procedures, reinforcing organizational guidance and creating a seamless integration between learning and on-the-job practice.
- Overcoming Technical Challenges: By proactively addressing and overcoming potential technical challenges, Ingenuiti ensured that all employees could access the courseware without difficulty. This focus on accessibility empowered the organization to carry out its duties more effectively.
- Empowered Staff and Enhanced Humanitarian Impact: Ultimately, the training empowered the organization’s staff to extend help to those in desperate need, while prioritizing their own safety and the safety of others. This enhanced preparedness and effectiveness translated to a greater positive impact on the lives of those the organization served.
Conclusion
The solution provided by Ingenuiti was much more than a series of training modules; it was a lifeline that empowered a major disaster recovery organization to extend its reach, act with greater speed, and ultimately save more lives. This case study serves as a powerful testament to the transformative potential of creative thinking, cultural sensitivity, and technological innovation when applied to address critical global challenges.
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