In the rush to integrate artificial intelligence, executive teams chased massive efficiency gains—often replacing talent development, coaching, and HR touchpoints with automated bots. But two years into the hype, a counter-trend is emerging: AI whiplash.

Host Jerry Zandstra sits down with Kimberly Ulberg, former Director of Global L&D at Service Express and veteran talent leader, to discuss what’s really happening across industries. While AI excels quantitatively, advanced digital companies are now circling back—realizing that trust, leadership resilience, and strategic alignment require deep human empathy and personalized coaching.

Jerry and Kimberly break down how L&D professionals can step out of the reactive “content factory” trap. Discover how to act as diagnostic problem-solvers, connect talent development directly to operational performance data, and speak the language of business value in the C-suite.