Picking up from their foundational conversation, Jerry and Sue shift their focus to the defining disruptor of modern business: Artificial Intelligence. Instead of treating AI merely as a “content factory” to produce training faster, Sue advocates for using AI as a dynamic “performance layer” built directly into the flow of everyday work.

They dive into practical applications—like using AI to prompt cognitive reflection, prevent anchoring bias, and capture enterprise knowledge from senior executives. Finally, they address the ultimate challenge for L&D teams: moving past “soft stats” to pitch high-level value propositions that command respect at the executive table.